Experience - 2-5 years
Job location - Jhandewalan, Delhi
Reverting to chats, and emails of the customers.
Resolving customers' queries, service concerns, and complaints while determining the cause of the problem and providing them with the best possible/available solutions, and focusing on customer retention.
Responding to customers' queries and concerns within a defined TAT and providing them with resolutions for the same.
Work closely with members of other teams to translate business needs and product requirements into new solutions for customers;
Build sustainable relationships of trust through open and interactive communication;
Managing all customers efficiently using the in-house Customer Management Tool (CRM);
Follow the customer onboarding journey as per the defined process and suggest improvements basis your experience
Qualifications
Customer Support, Customer Experience, and Customer Service skills
Sales skills and experience in driving business
Ability to facilitate training and onboarding for new users
Excellent verbal and written communication skills
Job Types: Permanent, Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
Language:
- English (Required)
Work Location: In person
Speak with the employer
+91 6206243324
$ads={1}